Application Support - OTC Derivatives Application Support - OTC Derivatives …

iKas International
in London, United Kingdom
Contract, Full time
Last application, 01 Aug 21
GBP550 - GBP650 per day + Inside IR35
iKas International
in London, United Kingdom
Contract, Full time
Last application, 01 Aug 21
GBP550 - GBP650 per day + Inside IR35
Application Support - OTC Derivatives We are currently recruiting for an application support engineer to join the OTC Derivatives support group at a large international investment bank to work on L2 application support duties for a 30+ mission critical systems.

Application Support - OTC Derivatives

We are currently recruiting for an application support engineer to join the OTC Derivatives support group at a large international investment bank to work on L2 application support duties for a 30+ mission critical systems.

Responsibilities

  • Field support queries from users (front office, external clients and internal operations and technology groups) in EMEA and globally.
  • Take ownership for, investigate, log/track and resolve 2nd level support queries. This will involve an understanding of the systems supported as well as the underlying business concepts.
  • Assess the relative severity and impact of incidents on the business and external clients and re-mediate appropriately.
  • Pro-actively identify areas where support queries can be reduced; and identify, document and potentially implement solutions.
  • Proactively monitor application and pre-empt issues, ensuring minimal down time and delivery against service levels
  • Accurately record incidents and their resolution and use this to facilitate route cause analysis and permanently fix repeat problems.
  • Communicate status and resolution of issues on a timely basis to users and technologists, escalating where appropriate to management.
  • Communicate clearly and concisely both verbally and in writing.
  • Develop and maintain relationships with other technology teams including other global support / business lines, application development, QA and infrastructure (e.g. DBA, server teams, web services, etc.) teams.
  • Develop and maintain relationships with users, including front office and other internal groups.

Skills

  • ITIL
  • SQL (Oracle, Sybase, SQL Server)
  • Shell, Python, Perl scripting
  • Automation tools
  • Java/C#
  • Geneos, Splunk
  • OTC Derivatives/Cash Equities

Please submit your CV in order to be considered for this role

Your International Talent Provider

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