Applications Support Analyst - Linux, Apache, Tomcat - Associate

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • J.P.Morgan
  • 20 Feb 19

Applications Support Analyst - Linux, Apache, Tomcat - Associate

About this Role

We are seeking a Lead Applications Support Analyst to join a worldwide client facing service. JPMorgan Markets (JPMM) spans all global regions with distributed Data Centres in multiple regions.
The role includes DevOps processes, application and infrastructure support for the JPMM Portal hosting over 100 financial applications

Key responsibilities

  • Supporting and improving the DevOps operating model for applications which are hosted on the JP Morgan Market p latform.
  • Regular engagement with business client services, infrastructure and other stakeholders.
  • Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security; Networking and Apache & Tomcat based applications.
  • Manage Software deployment processes and tools.
  • Act as escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region
  • Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.
  • Provide visibility into overall stability of the Markets Execution plant - provide trending and analysis to drive development prioritization of fixes and enhancements.
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.
  • Identify and partner with development staff to eliminate single points of failure in the environment

The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem,
Event, Configuration management etc) and have a proven track record of achieving the above in prior roles.

Tech skills:
- Linux administration and host performance tuning
- Management of internet facing multi-tier 24/7 critical web infrastructure.
- Understanding of Web-based, Java, or e-commerce applications
- Understanding of scalable web based architecture
- Understanding of internet security
- Understanding of Load Balancing
- Experience supporting public/private cloud based applications.
- Perl/Unix Shell Scripting
- Network - Layer 2 & 3
- Monitoring software - Geneos, Splunk, and Open Source.
- Requires a logical and detailed approach to problem solving

- Linux/Unix
- Java
- Apache Tomcat & Apache Web server
- Software deployment tools
- Configuration management tools.
- Geneos
- Messaging servers

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

All internal moves will normally take place on the same grade and same salary. Salaries are reviewed annually in February. Exceptions to the rule regarding transfer on current salary may include a move between geographic locations.

@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran