Business Analyst-Microsoft Dynamics CRM Business Analyst-Microsoft Dynamics CRM …

in London, England, United Kingdom
Permanent, Full time
Last application, 16 Jul 19
in London, England, United Kingdom
Permanent, Full time
Last application, 16 Jul 19
The business analyst will work on a mission critical Microsoft Dynamics CRM upgrade project , he/she will liaise with wider project teams spread across different Geographies. The project scope also includes introducing new modules of Microsoft Dynamics.

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  • Working with users to complete requirement analysis, document Functional specifications, system and regression testing and support UAT and production releases that meet the highest standards of efficiency and maintainability.
  • Ability to customize and configure entities, workflows, business process, security and other OOB features of Microsoft Dynamics CRM
  • Write detailed Business Requirement, Gap fit analysis and Functional Design documentation
  • Test the functions and the features being developed and confirm they fulfil the business requirements
  • Work closely with the clients to validate accuracy and performance of modules and to identify issues requiring further investigation.
  • Work with various project teams to work on new analysis/ analytics services that could be provided to
  • Plan, arrange and control meetings, workshops and relations with Clients throughout development process.
  • A desire to take responsibility and ownership of components/processes within the team

Required Experience

  • Solid experience of implementing solutions on Microsoft Dynamics CRM
  • Good understanding of the CRM Platform and all the functional modules like Sales, Marketing and Service Management and all related components
  • Experience with Microsoft Project tool.
  • Should be aware of new and upcoming add-ons for Microsoft Dynamics CRM
  • Experience in delivering critical projects and handling senior stakeholders.
  • Demonstrate advanced knowledge of infrastructure, architecture, and administration services related to Microsoft Dynamics.
  • Good to have an experience with other CRM tools.
  • Good hands on Excel, presentation and computing skills.
  • Strong documentation skills like Project Plans, BRD, FRD and Implementation plan etc.
  • Experience working with Business, Change and Architecture teams.
  • Be well able to brainstorm with others, thrive in collaborative team environment, multi-task, and quickly adapt to change
  • Excellent communications - written and verbal.
  • Experience in end to end product development


Bachelors degree or Masters degree (STEM Preferred)

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