IT Helpdesk Services Analyst

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Morgan McKinley
  • 24 Apr 19

IT Helpdesk Services Analyst

IT Helpdesk Services Analyst

IT Helpdesk Services Analyst

Provide a proactive and quality Helpdesk service:

  • Ensure calls are responded to within a timely manner
  • Manage the customer's expectations and ensure they receive regular updates on outstanding issues
  • Ticket escalation
  • Manage issues through to resolution
  • Update helpdesk tickets so others can see updates
  • Carry out root cause analysis
  • Undertake continuous improvement & small scale enhancements/mini projects as requested.
  • Create and update documentation as required
  • Ensure our infrastructure is kept secure and adhere to our IT Security and Information Risk controls

Technical Skills:
  • Active Directory
  • RSA
  • Exchange Administration

Desired Skillset:
  • Windows 10, Office 365
  • VMWare/ VDI environment
  • Cisco call manager

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.