Payments Investigator Payments Investigator …

Wells Fargo
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Wells Fargo
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Payments Investigator
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

This role is an individual contributor within a team of 5 people. They are responsible for setting up and resolving investigation cases relating to payments processed on behalf of the bank's Financial Institutions Group (FIG) clients.

(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)

The primary areas of responsibility for the role are as follows:
  • Set up new cases and investigate open ones relating to payments processed by FIG clients
  • Co-ordinate processing activity with offshore support team
  • Liaise with clients and Wells Fargo representative offices located in local markets to resolve cases. This will typically be done via Swift and email
  • Log fraud cases for review by the Financial Crimes Risk Management team
  • Manage cases in accordance with local legal and regulatory requirements e.g. where they relate to fraud, sanctioned entities and wire transfer regulation
  • Track and comment upon reconciliation breaks through to resolution. Be prepared to discuss these in risk meetings with management and document aged items at month end
  • Perform root cause analysis on investigation cases in order to feedback to FIG and clients directly on format and content changes to reduce payment exceptions
  • Pass charges relating to investigation cases
  • Create manual payments relating to investigation cases
  • Join calls/meetings on new projects. Act with initiative to represent the team and complete assigned action items
  • Create and monitor MIS Reports to summarise the desk's monthly activity
  • Monitor the group email box
  • Any adhoc duties

Market Skills and Certifications

  • Previous banking experience required
  • Previous experience working with investigations and resolution of queries
  • Excellent communication skills
  • Ability to work within strict deadlines
  • Excellent accuracy and attention to detail
  • An ability to work under pressure and handle multiple priorities.
  • Strong customer service skills
  • International payment processing experience
  • Extensive knowledge of SWIFT types
  • Fast learner, strong communication skills and attention to detail.
  • Self-motivated with the ability to work independently within a team structure
  • Strong IT skills especially Excel, Word, PowerPoint etc
  • Organised with excellent time management skills
  • Completed A levels preferred
The systems currently used for this role are:
  • IBIS - general ledger
  • Aqua/Galaxy - Swift messages input
  • Microsoft, Excel, Word, Outlook & Access
  • Internal web based systems
  • Midas Plus Plus/Flex
  • Intellimatch
  • Intellitracs
  • SIDE (Swift viewer)
  • PEGA (to be implemented)

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.