Overseeing the quality of Service provided by our Outsourced Operational providers, (mainly State Street). Coordinate the communication between our Outsourced Service providers, (mainly State Street), and our internal business units.

Act as a point of expertise/escalation for internal departments in respect of our Outsourced Service Providers in particular for Middle Office and Fund Accounting services provided for the UK Funds and mandates and, where required, Irish Funds
Monitor and manage all elements of "Change" between AXA IM and our Outsourced Service Provider.
Contribute to, and partake in, helping to implement any new Products/Projects related to our Outsourced Service Provider
Monitor the KPI's and quality of service delivered by our Outsourced Service Provider, and work with the Service Providers to ensure our KPI's and quality standards are maintained
Monitor, control and payment of invoices and relevant Out Of Pocket expenses related to our Outsourced Service Providers
Undertake a number of tasks in order to support the Outsourced Service Providers and internal functions including, where required, review of dealing charges and on-going charges
Undertake appropriate Due Diligence and Oversight on our Outsourced Service Providers, and make sure this is well documented and any issues that are identified are appropriately followed up to a conclusion
Undertake the teams duties in respect of Rebates and CASS as identified by your Manager
As appropriate, review the SLA with the outsourced 3rd parties and make sure that they are up to date, and relevant to meet our business and regulatory needs
Help review the tasks completed within the team, with a view to reviewing whether we can complete tasks more efficiently/effectively within the UK team, or across our global teams

Education/Qualifications

University degree level education
At least 8 GCSE's or equivalent
3 "A" levels or equivalent

Experience

Experience with dealing in an outsourced operational services model is desirable
Knowledge of Operational activities in financial services is desirable

Knowledge and skills

Ability to use standard IT tools
Knowledge of dealing with Middle Office activities, including trade settlement, reconciliation, and corporate actions is desirable

Competencies

Ability to collaborate/communicate at all levels
Client, results and solutions oriented
Ability to monitor and asses KPI's and other performance indicators in respect of our Outsourced Service Provider
Team spirit
Desire to learn, and willingness to question the current processes, and suggest new and innovative ways of completing the teams tasks/procedures