If you're creative with a passion for learning new things, want to be empowered to make decisions and challenge the norm, and want to bring your ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.
We're looking for a talented Functional Test Engineer to join DWP's Digital Channels project and become a key part of one of the UK's biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services.
What is Digital Channels?
Digital Channels is a key enabler in DWP's journey to becoming a modern, digital organisation. And it's big. We're redesigning and delivering distinct but interrelated communication channels to over 20 million citizens each year. We handle 120million transactions each year, rising to 210million by 2022/23.
With a focus on intelligent technology, citizen-led design, and automation, we're developing an omnichannel service that will provide a high quality, integrated and seamless customer experience and save up to £450m by 2023.
You'll join our award winning Next Generation Contact Centre (NGCC) team.
DWP's Next Generation Contact Centre is the largest contact centre network operating in the UK. Supporting more than 28,000 agents in over 135 locations as they deal with 6 million calls per month, we have a unique opportunity to transform the way DWP communicates with citizens.
Our service is built on a market-leading Genesys platform, unlocking functionality that will allow DWP to deliver an orchestrated, omnichannel experience for citizens, improve internal communication, support information sharing and assure security.
NGCC and Genesys won the Gold Award for Innovation at the European Contact Centre and Customer Service Awards. Over the next three years we will continue to innovate to enhance the user experience and drive efficiency.
You and your role
As a Test Engineer (Functional Testing) in DWP's Intelligent Automation Garage (IAG) you will design, build and maintain an effective test infrastructure, and provide quality assurance on IAG automation solutions, primarily in the Robotics Process Automation area but also in wider AI solutions such as Chatbots.
Using automated test suites where possible, you will ensure that IAG test frameworks and automated processes are robust and effective, and maintain full traceability of defects, tests and requirements.
Reporting into the IAG Senior Digital Project Manager, you will lead, coach and manage a small test team (just 1-2 team members) working cross functionally across all IAG areas.
What are we looking for?
* Technical testing - Development of automated test suites and Cloud based testing.
* Automation Frameworks - Selenium.
* Test Tools - Git.
* Delivery Methodologies - Agile delivery principles and methods.
* Industry standards - WCAG (v2.1).
Where will you work?
You'll join our team in Newcastle. We're just a short walk from Longbenton Metro and we have great facilities like a gym, sports courts, great food options and more.
We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.
In Channels we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.
We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.
In return for your skills we offer competitive salary up to £39,087, a brilliant civil service pension, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:
CLICK APPLY for further information and to start an application on Civil Service Jobs.
If you have any questions of you want to discuss the role before you apply get in touch with me via