Provide support and guidance on portfolio, programme and project management office processes, procedures, tools and techniques. Support includes the definition of portfolios, programmes, and projects; advice on the development, production and maintenance of time, resource, cost and exception plans, risks, opportunities, issues and the use of related tools.
Perform tracking and reporting of programme/project progress and performance and facilitate all aspects of portfolio/programme/ project meetings, workshops and documentation.
Advise on the available standards, procedures, methods, tools, templates and techniques. Evaluate project and/or programme performance and recommend changes where necessary. Contribute to reviews and audits of project and programme delivery to ensure project compliance.
Support the programme in recruitment and onboarding processes scheduling meeting, following up on details with relevant stakeholders, setting up new users on all the relevant systems in a timely manner and ensuring they have all the tools necessary to hit the ground running as soon as they join.
Duties / Responsibilities
Process and Methods
•Supports the evolution of project related processes and procedures
•Supports the PMs in the application of the agreed Project Management methodology
•Provides coaching, training and support to PMs, other PMO staff, IT practitioners, and business as required on use of PM templates and tools
•Serves as a consultant to project team members on all project related processes such as invoicing, time recording, resource management etc
•Advises on the use of planning, estimating, tracking and risk analysis tools and techniques, and supports the use of selected tools, such as project management software e.g MSP.
•Provides generic and specific support for the development and content of business cases, project plans and other project artefacts
•Understands what constitutes appropriate project performance. Evaluates project performance and recommends solutions/changes where performance is found to be unsatisfactory
•Ensures consistency, accuracy and quality in application of project method and artefacts produced by the workstreams
•Ensures reported project status reflects actual project status
•Drives the project delivery governance cycle
•Provides a cross programme view dependency management to ensure consistency and ensure that impacts or effects between projects within a programme are properly handled.
•Checking progress against targets, reporting as necessary and taking action to resolve exceptions
Administrative Tasks & Risk Management
•Supporting the programme management team in various administrative activities from scheduling meetings to ensuring all the RAID logs are up to date – risks, log, issues, log etc plans etc.
•Ensure familiarity with risk management processes programs and procedures , as they impact this position, and follow appropriate risk management procedures to to control, monitor and report on business activities
•Ensure compliance with Company policies, regulatory, professional & legal requirements
•Acting as SAR coordinator for the programme to ensure all new starters are set up correctly and timely and have access to all the required tools
•Produces regular and ad-hoc reports and dashboards at project, programme and portfolio levels in accordance with programme demand
•Develops and maintains a PMO strategy for the provision of management information
Knowledge / Experience / Skills / Qualifications
Microsoft Office Suite including Excel (Formulas, Pivots), Word, PowerPoint and any other.
•Good Communication Skills
•Planning and Organizing
•Analysis and Problem Solving
•Attention to Detail
•Adapting to change and stress
•Client Service Orientation
•Initiative and can do attitude
About Canada Life
Canada Life looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures.
There can be no greater priority than the commitment and responsibility towards all our customers. At Canada Life we adhere to the same principles as when we were formed in 1847: integrity, consistency and experience.
Our heritage is important to us. Our parent company, Great-West Lifeco, is a financially strong, stable, modern global organisation. The oldest Canadian life assurance company, Great-West Lifeco traces its foundation back to 1847 - that is more than 170 years of helping customers plan for the future.
Since 1903 we have operated in the United Kingdom where we have hundreds of respected and supported staff all geared to doing the right thing for customers.