3rd Line Support / Helpdesk Team Lead - Hybrid 3rd Line Support / Helpdesk Team Lead - Hybrid …

Harvey Nash
in Stockton on Tees, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP35000 - GBP40000.00 per annum + benefits
Harvey Nash
in Stockton on Tees, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP35000 - GBP40000.00 per annum + benefits
Harvey Nash
Harvey Nash are working with a national organisation who are looking to add to the service desk / helpdesk team, with a hands on helpdesk team leader / 3rd line support engineer.

Harvey Nash are working with a national organisation who are looking to add to the service desk / helpdesk team, with a hands on helpdesk team leader / 3rd line support engineer.

The role is accountable for delivering excellent service, leading, and motivating the helpdesk function currently comprising of 4 service desk engineers. Managing good practice procedures, auditing, and escalation paths, and providing an internal point of escalation to the service desk team.

The key skills and experience required are:

  • Hands on experience with 3rd line support / escalations
  • Ability to manage the centralised helpdesk
  • Experience of leading helpdesk / service desk teams previously
  • Experience with networking fundamentals
  • Windows / Unix servers
  • VOIP systems

The role will be a hybrid working model with 2 days per week in the Stockton-on-Tees office. There may be some travel to site locations so a UK driving licence is required for this role.

We have a starting salary of £35k to £40k plus benefits including 28 days annual leave, plus bank holidays on top.

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