Associate Product Manager Associate Product Manager …

E Trade Financial
in Chicago, IL, United States
Permanent, Full time
Last application, 17 Jun 19
Competitive
E Trade Financial
in Chicago, IL, United States
Permanent, Full time
Last application, 17 Jun 19
Competitive
Associate Product Manager
Who We Are More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

About the Role SUMMARY

We are looking for a highly motivated individual with a background in financial services to join the Advanced Trading Platforms Product team. Successful candidate will possess strong knowledge of the Active Trading Platforms. Strong written and verbal communications are key skills for this role. Other desired skills include problem-solving and attention to detail. Desired candidate is someone who thrives in a team-oriented, results-oriented, and customer-focused environment, welcomes challenge. We are looking for a teammate that can learn fast, is creative and works well with multiple parties under tight deadlines.

The individual will be responsible for managing the product support functions of all our active trading platforms (i.e. Power E*TRADE Web, and E*TRADE Pro) as well as supporting the E*TRADE Pro backlog. We are seeking an individual that can build strong relationships with internal and external partners to take our active trading platforms to the next level.

RESPONSIBILITIES

Product Support
  • Continuously expand knowledge of our Product
  • Provide product/service support and technical guidance to sales, relationship managers and the support teams
  • Understand and document client needs through voice of the customer engagements
  • Collaborate with product managers, architects and business operations to identify feasible solutions to client needs
  • Respond to requests for information in a timely manner
  • Contribute field knowledge and feedback to direct future product enhancements
Competitor Awareness
  • Maintain a thorough understanding of the competitive landscape and key Product differentiators
  • Act as the Product ambassador and represent it across all internal and external stakeholders
  • Work with Sales and Service teams to support the Product and address pain points brought to the attention of the team
Execution
  • Create work-flows, diagrams and other documentation as needed
  • Review solutions with Product Managers to capture as part of Product roadmap and determine priority
  • Collaborate with Product Development teams as a stakeholder in the design and build of the client solution
  • Monitor progress on solutions to communicate status to key internal and external stakeholders and escalate if promised timelines are in jeopardy


Qualifications
Requirements
  • At least 2 years of experience within financial services either in product management, business, support, sales or other similar roles
  • Excellent working knowledge of active trading platforms
  • Hands-on team player that will work seamlessly with not just internal scrum teams, but also with our key internal
  • partners across the organization. Strong executive presence to represent E*TRADE
  • Excellent written and oral communication skills. Ability to articulate complex issues to cross functional partners
  • Strong project management and analytical skills
  • Ability to work autonomously and solve problems with a "can do" mindset, delivering high quality results
  • Ability to build and sustain strong trusted partnerships with colleagues in other business teams
  • Detail orientation, organization, follow through, and desire to learn more about our business and products
  • Expert in Microsoft Office applications, such as PowerPoint and Excel
Education, Certification, Training
  • BA/BS in business, finance, management, marketing or related field
  • Project management experience is a plus
  • Series 7 and industry certifications (CFA, CFP) are a plus

We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

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