Product Outreach Manager/Specialist Product Outreach Manager/Specialist …

Federal Reserve Bank of Boston
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Federal Reserve Bank of Boston
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Product Outreach Manager/Specialist
FedNow Product Manager - Industry Outreach Specialist Product Manager and Industry Outreach Specialist


The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds.  This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.

Position Contributions-

The product manager is responsible for supporting the end-to-end product management life cycle for the FedNow service and will be a subject matter expert on features and functionality of the service. The product manager will also support the Industry Readiness Lead to ensure industry readiness when the service goes live.  The product manager will engage with various industry members including banks, service providers, and vendors to promote FedNow adoption and develop the faster payments ecosystem.

What will be expected of you-

  • Develop subject matter expertise by contributing to business requirement and product road map development to ultimately serve as an internal and external subject matter expert on functionality and use cases

  • Work directly with banks, aggregators, and vendors to promote adoption and usage

  • Provide onboarding assistance to develop a high degree of operational readiness across assigned customers

  • Document any potential product development requirements resulting from bank discussions and actively contribute to product development roadmap

  • Support and advise regarding analytical work, modeling and decision-making for product and pricing initiatives

Expertise you will bring-

  • Banking and payments experience, especially knowledge of ACH, FED or CHIPS payments processing and formats, and clearing and settlement is strongly preferred

  • Expertise in ISO20022 message standards, work flow management, payment fraud monitoring, customer/industry directories, or data warehouse design desired

  • Proven experience working with industry partners on product implementations

  • Ability to effectively work remotely and across teams

It's added value if you have-

  • MBA preferred and at least 5 years in financial services, payments, or technology

  • Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information

  • Strong written and verbal communication skills, with ability to express ideas in a clear, concise and compelling manner and tailor communications for different audiences

  • Detail-oriented and capable self-starter with the ability to explore innovative ways to perform tasks in an efficient and timely manner as an individual and in a team environment

  • Excellent relationship management and collaboration skills including the ability to influence and build consensus across teams; demonstrated experience delivering successful outcomes on projects involving multiple stakeholders with differing / diverging interests highly desired

  • Ability to work independently to proactively identify product opportunities that arise related to business trends and market developments

  • Strong project management skills to include organization, planning, and execution with the ability to manage various tasks simultaneously and work under tight deadlines with conflicting priorities, while providing high quality products

Logistics & Requirements

  • May include remote working arrangements and some required travel, which will vary during project phases.

The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.      

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

Primary Location: MA-Boston
Work Locations:
Organization: Federal Reserve Bank of Boston
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
Travel: Yes, 25 % of the Time