Financial Integrity from the inside out
Looking after the best interests of Vanguard investors starts with having a clear picture of our own business and financial situation. As a steward of Vanguards success and operations, youll make your contribution count. Are you ready to make a difference?
We are seeking a Senior Manager to lead our Retail divisions Workforce Management, and Divisional Communication functions. This role sits at the center of our daily operations supporting Vanguards 10M+ annual calls, 2M+ emails, 3M+ processing items, and 200K+ leads. In this role, you will: set the strategic direction for advancing and refining our operational and communications capabilities; serve as a trusted voice to senior leaders across the Retail division on the health of our operations; facilitate our annual tax season operational planning and execution; and coach and develop your team of leaders and technical experts. You will identify and sponsor opportunities to advance our capabilities through process improvement, development of workforce management strategies and introduction of technology solutions. You will have a purview across our Retail business, allowing you to identify opportunities and partner with senior business leaders to recommend and implement solutions to improve operational outcomes.
In this role you will:
What it takes:
We are Vanguard. Together, were changing the way the world invests.
For us, investing doesnt just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose and thats how weve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Lets make it count.
Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing.
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.Posted 6 Days AgoFull time132716
Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.
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