Customer Service Supervisor Customer Service Supervisor …

in Hickory, NC, United States
Permanent, Full time
Be the first to apply
in Hickory, NC, United States
Permanent, Full time
Be the first to apply
Customer Service Supervisor
Supervisor, Customer Service Hickory, North Carolina/en-US/EXT/job/Hickory-North-Carolina/Supervisor--Customer-Service_R-10113920-1/apply

Job Title

Supervisor, Customer Service

Job Purpose

What does a great Customer Service Supervisor do?

You'll play a meaningful role in the ePayments Division as you will be responsible for leading a team of 15-18 associates to deliver outstanding customer service in an inbound call-handling environment.

As a Supervisor Customer Service, you can look forward to:

  • Providing coaching, support, career mentorship and feedback to associates on performance, and career goals.
  • Ensuring company policies and processes are followed. Administer performance management by diagnosing improvement opportunities, providing effective feedback, training, professional development and correction action.
  • Performing quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance.
  • Leading workflow distribution and floor management to ensure we are consistently meeting service levels.
  • Interviewing and making effective hiring recommendations
  • Developing and implementing process improvements, and effectively manging change to meet objectives.
  • Being accountable for teams performance
Basic Qualifications for consideration:
  • High School graduate required, Bachelors degree preferred
  • Experience managing a call center team.
  • Demonstrated expertise with call center applications.
  • Ability to work flexible hours.

Learn more about us.

Life moves fast. And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned with our Electronic Payments solutions. These products provide the financial services industry electronic billing and payments, online banking and mobile banking, online funds transfer, person-to-person payments, business-to-consumer payments and personal financial account aggregation services. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Posted 2 Days AgoFull timeR-10113920

There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.