CCB - Digital F&BM Strategy and Analytics - VP CCB - Digital F&BM Strategy and Analytics - VP …

J.P.Morgan
in New York, NY, United States
Permanent, Full time
Be the first to apply
Competitive
J.P.Morgan
in New York, NY, United States
Permanent, Full time
Be the first to apply
Competitive
CCB - Digital F&BM Strategy and Analytics - VP
Chase Consumer &Community Banking (CCB) Digital organization provide support for the CCBbusinesses which serve more than 61 million consumers and 4 million smallbusinesses across Consumer, Business and Mortgage Banking, Card Services, AutoFinance and Merchant Services. Chase serves approximately one out of every sixAmericans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices;online and mobile banking; as well as relationships with auto dealerships,schools and universities. Chase.com is the most visited banking portal inUnited States, and Chase Mobile users are growing at a rate of nearly 350,000per month. With such a broad range of consumer businesses, the mission at Chaseis quite simple: to be industry leader in customer experience.

Chase is undertaking anaggressive digital transformation agenda, which builds on the success of thecurrent mobile and online service offerings. Chase is investing in innovativeways to deepen customer engagement and profitability through the use of digitalchannels. The ambition is to position Chase as the undisputed leader in digitalfinancial services and payments to enable Chase to deliver the highlypersonalized, real time experiences that customers increasingly expect.

The successful candidateis a leader who thinks holistically about both business, technology, andfinance. The ideal candidate is astructured, highly-organized individual who can flexibly adapt to a fast pacedenvironment, has superior analytical skills and is an effective communicator.

Key responsibilities include,but are not limited to:
  • Partner across the organizationto drive aspects of the Agile Planning transformation
  • Lead initiatives end to end byidentifying root causes, problem solving solutions, and implementingrecommendations
  • Design, structure, and ownquantitative and qualitative analyses
  • Develop plans to communicateand cascade changes across the organization
  • Conduct focus groups, industryresearch, interviews, and quantitative analyses to identify issues and supportrecommendations
  • Engage stakeholders across CCBto sustain the impact of the transformation
  • Partner with the business todevelop key performance metrics tied to our self-service transformation andeffectively communicate the savings linked to these efforts

Qualifications
  • Bachelor'sdegree in Finance, Economics, Mathematics, Engineering or related majors
  • 8 years of related experience (e.g., strategy andinitiative development, op model design)
  • Excellent interpersonal and communication skills, bothwritten and verbal
  • Ability to influence and gain trust of executivemanagement
  • Strong conceptual and analytical problem solving skillsand change leader mindset
  • Ability to coach junior colleagues on tasks / projects
  • Ability to work effectively in a matrixed and rapidlychange environment
  • Exceptional time management, multi-tasking andprioritization skills essential
  • Ability to interact effectively with peers and seniormanagement
  • Outstanding PC skills (PowerPoint, Excel, HyperionEssbase, SAP)
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