Fixed Income Production Support Specialist

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Tradeweb LLC
  • 20 May 19

Fixed Income Production Support Specialist

This role will provide real-time technical support to clients and 3 rd party vendors in areas such as integration, on-boarding, and post trade services. Serving as a bridge between business and technology functions, the role will require a great deal of interaction with front office traders, middle and back office operations staff as well as technical support and developers. The ideal candidate demonstrates customer-centric skills and has experience operating in low latency trading environments.

Job Responsibilities:

  • In this role you will focus on providing technical solutions for the Tradeweb's electronic trading platform. You will help us to onboard new clients and provide technical support to US sales initiatives
  • Assist in troubleshooting production order routing and trade issues, as a subject matter expert responsible for the original connectivity (OMS, FIX network, business logic/routing configuration)
  • Act as a liaison between clients, vendors, product management and systems development for all low latency order routing issues and enhancements
  • Participate in process redesign efforts independent of systems development with a focus on process improvement opportunities


This role requires a wide variety of strengths and capabilities, including:

  • 8+ years of experience of production support, integration, client onboarding, and testing
  • Strong knowledge of cash and derivative products, ideally within Fixed Income
  • Takes a lead on platform improvement initiatives, including Performance, Stability and Resiliency, and is responsible for tracking change requests and high severity incidents
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Experience with Linux & Python
  • Detailed knowledge of FIX protocol with ability to learn proprietary protocols
  • Knowledge of trade life cycle
  • Strong communications skills with a demonstrable ability to interact and influence at all levels
  • Bachelor degree in Computer Science, Computer Engineering, Electrical Engineering or an equivalent level of technical knowledge

In addition, you should have
  • 6+ years of Shell experience Shell
  • 6+ years of Perl experience
  • 6+ years of capital markets experience
  • 6+ years of fixed Income experience
  • Ability to operate in a fast paced, high demand, environment while balancing multiple priorities

About Tradeweb:

Tradeweb is a leading, multi-asset class, electronic trading venue for fixed income, derivatives and ETFs. Tradeweb offers institutional, wholesale and retail market participants unparalleled liquidity, cutting-edge technology and a broad range of data solutions that deliver better price discovery, order execution and trade workflows. The company serves more than 2,000 clients including banks, mutual funds, hedge funds, pension funds, insurance companies, central banks, corporates, inter-dealer brokers, brokers, financial advisors and registered investment advisors in over 50 countries across the Americas, Europe and Asia. Tradeweb operates trading platforms in more than 25 products including government bonds, mortgages, corporate bonds, municipal bonds, interest rate swaps, credit defaults swaps rates, repurchase agreements and equity derivatives. In an average trading day, Tradeweb facilitates more than $525 billion in notional value traded.

Tradeweb Markets LLC (\"Tradeweb\") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.