Rates Production Support Engineer Rates Production Support Engineer …

in New York, NY, United States
Permanent, Full time
Be the first to apply
in New York, NY, United States
Permanent, Full time
Be the first to apply
Rates Production Support Engineer
An Application Support professional's dedication to innovation is essential to what keeps our company moving and thriving. Here, you'll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You'll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators.

Who we are
The Rates Production Management team is responsible for the reliability and resiliency of the Rates application stack. Our team interacts directly with Front Office traders and our partners in Application Development and Global Infrastructure teams. The Rates business relies heavily on our software for eTrading with clients, meeting the lending demands of governments and for all other aspects for their business. Our team is in the thick of it, ensuring the trading platforms are available, that any downtime is swiftly remediated and that we avoid repeat failures. We also focus on automation and tooling, to eliminate unnecessary manual effort and to enhance our monitoring capabilities.

Why Join?
It's an incredible time for our industry and specifically the Rates business, the eTrading revolution continues and will be at the forefront of it. You will be focused on:

  • Owning the relationship between Front Office and technology
  • Providing first-line support for mission-critical eTrading (including algorithmic trading), pricing, intraday risk and PnL applications
  • Developing specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
  • Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
  • Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
  • Pro-actively improving the quality of systems and service, and increase business value
  • Upholding and championing bank and Production Management policies, procedures and standards
  • Managing projects through to completion, adhering to project-management best-practices
  • Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

This role requires a wide variety of strengths and capabilities, including:

· B S/BA degree or equivalent experience
Proven expertise in application development and support environment with more than one technology and multiple design techniques
· Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software
Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.) Perl or Shell Script
· Understanding of risk controls and compliance to departmental and company wide standards
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
You have experiencing working within eTrading, Pricing or Risk functions
  • You understand the incredibly demanding nature of the trade floor, or you are eager to experience it
  • You have experience working with a variety of platforms, including UNIX/Linux
  • You understand networking technologies and have an interest in low latency trading
  • You are capable of writing SQL queries and understand how relational databases work
  • You can script/automate or have a development background
  • You can manage demanding clients constantly evolving needs
  • You can think quickly and logically under pressure, understand and fix problems in a fast-paced environment
  • You understand the principles of ITIL and can use them to effectively protect and govern our production environment

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you're not just working at aglobal financial institution. You're an integral part of one of the world'sbiggest tech organizations. In our global technology centers, our team of50,000 technologists design, build and deploy everything from enterprisetechnology initiatives to big data and mobile solutions, as well as innovationsin electronic payments, cybersecurity, machine learning, and cloud development.Our $11B annual investment in technology enables us to hire people to createinnovative solutions that are transforming the financial servicesindustry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

@2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.