US Head of Finance Production Services US Head of Finance Production Services …

Revolution Staffing
in New York, NY, United States
Permanent, Full time
Be the first to apply
$175,000 - $250,000
Revolution Staffing
in New York, NY, United States
Permanent, Full time
Be the first to apply
$175,000 - $250,000
The prime responsibility of the role is to lead the regional Finance Production Services team. The team forms part of the wider Wholesale Production Services team providing 1st and 2nd line support to the Finance US and global systems used across the Middle Office and back office business.The successful candidate should have proven experience/track record of managing Production Services teams that operate as part of a follow-the-sun model. Naturally take ownership of issues and projects and be the type of person who doesn't avoid challenges.

Role / Principal Accountabilities:
- As appropriate, leading and motivating teams to adopt best practices and to demonstrate best-practice both in their work and in that of their team’s performance.
- Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
- This role will be the point of escalation for the clients, and as such the ideal candidate must be able to take ownership of issues that impact the local business users.
- Hands-on technical knowledge and expertise in UNIX, database (SQL, Oracle), Autosys and Informatica (preferred)
- Excellent Production Support attitude, communication and relationship building skills
- Functional knowledge of Finance business in investment banking business
- Ability to independently conduct service reviews for major incidents and user queries and initiate problem analysis with appropriate teams ensuring fixes and issue closure
- Release and change management understanding and ownership for approval of changes getting deployed in production. Understanding of criticality of month end, quarter end, year-end time wrt change deployments.
- Ownership of regional Audit and Operational Risks across the Finance department
- Take ownership of issues and see through to completion
- Be able to diagnose and effectively communicate/escalate incidents and problems to senior management
- Be able to involve the correct resources to address any issues.
- Build strong relationships with the business and gain a good understanding of their processes.
- Establish strong working relationships between Production Services and Application development teams as well as Infrastructure and other functional groups.
- Ensure software or hardware changes do not impact application service levels.
- Coach/mentor junior members of the Production Services team to allow talent to grow.
- Recommends continual improvements in service management strategy and processes.

Skills & Experience Required:
- Leadership skills – able to provide direction to numerous and diverse teams within and outside immediate sphere of control – experience of matrix-based management
- Technical Skills – UNIX, Database (SQL, Oracle), Autosys, Informatica (preferred)
- Proven experience in managing IT Incident and Problem Management processes.
- Experience of application management improvement processes & support practices.
- Proven experience in managing IT change control processes.
- Strong Relationship Management skills. Customer-focused with gravitas and the professional manner to engage with senior management
- Excellent analytical, communication, listening and interpersonal skills
- End-to-end experience of the change control process.
- Experience with managing transitional changes to large and complex systems.
- Finance Investment banking knowledge focussed on Ledger management, Accounting, PNL, Balance sheet knowledge
- End to end understanding of Change Management
- Understanding of financial products within Finance is essential
- Be able to pick up new technologies and to want to develop skills extremely quickly
- Full understanding of ITIL