Business Systems Analyst

  • Competitive
  • Dallas, TX, USA
  • Permanent, Full time
  • Federal Reserve Bank Dallas
  • 17 Apr 19

Business Systems Analyst

Business Systems Analyst I

The Federal Reserve Bank of Dallas believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.




As part of the nations central bank, the Federal Reserve Bank of Dallas is committed to strengthening the economy and our communities. At the Fed, you have the opportunity to become part of an important public service institution whose work touches lives across the globe. Its a big job, and thats why we need talented, results-driven professionals who care about making a difference.




Currently, the Treasury Services department is seeking a self-motivated, versatile Business Systems Analyst I to be located in Dallas, TX. The Business Systems Analyst I assists in analyzing and solving operational, administrative, systems-related, and/or customer issues with and for department management and staff. This individual researches industry trends, drives innovation, defines business requirements and use cases, testing and change management plans.  In conjunction with staff in IT, designs and implements technical solutions to solve business problems and to increase business process efficiency.  A successful individual will produce effective written recommendations, proposals, use cases and other documents to communicate analysis and solutions and use project management principles, tools, and techniques to deliver solutions to business challenges.




 Analyze general business functions and operational processes for improvements and/or enhancements. Assists in the design and implementation of effective solutions for business opportunities.
 Gathers and documents business requirements for software development projects. Prepares use cases, design artifacts and user documentation of business processes. Participates in and facilitates meetings with business users and software developers to achieve agreement on requirements.
 Prepares test cases for new and existing business requirements and participates on testing teams. Coordinates functional, acceptance, security and performance testing. Coordinates change management with users including training, documentation of procedures and user guides, and confirmation of knowledge transfer. Assists with post-implementation reviews.
 Assists in managing projects and coordination activities include developing plans, completing risk assessments, monitoring and reporting progress, and preparing necessary communications for a variety of audiences, including senior management.
 Provide analytical support and serve as a consultant, subject matter expert, and liaison for assigned tasks.
 Respond to user/management requests for information, including developing ad-hoc reports and queries from applications, databases and/or management information systems.
 Assist with information security reviews.
 Coordinates troubleshooting basic technical problems and issues between users and service provider.
 Coordinate the implementation of the departments marketing strategy.




 Communicates Effectively Strong verbal, presentation, and written communication skills.
 Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.
 Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
 Values Differences Recognizes the value that different perspectives bring to an organization.
 Interpersonal Savvy Guides, influences and persuades others either internally in other areas or externally with customers or agencies.
 Demonstrates Self-awareness Uses a combination of feedback and reflection to gain productive insight into personal strengths and weakness.
 Action Oriented - Readily takes on new challenges, steps up to handle tough issues.
 Collaborates - Works cooperatively with others across the organization to achieve shared objectives.
 Courage - Steps up to address difficult issues with optimism and confidence, says what needs to be said.
 Manages Conflict Handling conflict situations effectively, with a minimum of noise.
 Composure Poised under pressure.




 Bachelors degree in business, project management, computer science or equivalent is preferred.
 Project management experience is a plus. Certification in Project Management is a plus.
 Experience analyzing general business functions and operational processes for improvements and enhancements; experience working with software development teams to implement changes.
 Experience as Business Analyst and or equivalent is a plus.
 Demonstrated proficiency with Microsoft Office products is required.
 Knowledge of SQL a plus.
 Experience utilizing call center applications is preferred.
 Experience implementing call center software and hardware technology projects is a plus.
 Experience with web site projects and web site analytics products is a plus.
 Equivalent education and/or experience may be substituted for any of the above requirements.




8:00 a.m. to 5:00 p.m., Monday through Friday. Flexibility / additional hours may be required based on business needs such as occasional evening or weekend testing; some travel may be required up to 5%.




Assessment(s) related to the position may be administered during the interview process.


Employment is contingent upon the selected candidate passing a financial credit check.


By federal law, this position requires that candidates fall within one of the following citizenship categories: (1) U.S. citizen, or (2) U.S. Lawful Permanent Resident Alien with no residency requirement.


This position requires additional screening due to the information accessed while performing the job.  These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work

before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.


This position may be filled at various levels based on candidates experience and departmental needs.


The candidate selected for this position may be included in the Banks Leadership Development Program (LDP) if eligibility requirements are met. The LDP is two-years in length and provides accelerated learning and development for early career professionals.  To be eligible for the LDP, selected candidates must have at least a 3.5 GPA, up to two years of professional work experience and have approval of their management.  To learn more about the LDP, please visit our career website. 


We are proud to be an Equal Opportunity Employer

Primary Location: TX-Dallas
Work Locations:
Organization: Federal Reserve Bank of Dallas
Schedule: Full-time
Job Type: Entry Level Job Type
Shift: Day Job
Travel: Yes, 5 % of the Time