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IT Business Applications Manager

Abu Dhabi Global Market (ADGM)
Abu Dhabi, United Arab Emirates
Posted about 4 hours ago Permanent Highly Competitive
Applications Manager function is responsible for all the assigned applications throughout their life cycle. Providing digitization and automation solutions that enables ADGM business and authorities to work efficiently and by adding value to stakeholders. Lead resources and project managers from the initiation of an initiative, requirements gatherings, solutioning, delivery, operations and optimization. Ensuring a proper maintenance of complete documentation and records cross the applications in multiple views ranging from high level architecture to the data modelling and structures. Delivering and managing Application solutions according to enterprise architecture standards & guidelines, including solution architecture and data standards practiced internationally.

Operational responsibilities:

  • Manages assigned IT Applications, evaluates and analyses IT issues, and recommends and implements solutions; provide recommendations in building Enterprise IT strategies, policy development and priorities.
  • Monitors operations and assures the quality of the support services; analyses operational results and develops action plans.
  • Reviews applications, and designs a technical management strategy to meet operational needs; defines resource requirements, and scope and priorities of projects.
  • Develops methods to improve overall management and development; assures effective communication of operational issues; manages applications implementation and upgrade projects.
  • Act as business relationship manager and a trusted advisor to business across ADGM Authorities and various Divisions and Functions.
  • Align business goals with applications roadmaps and priorities
  • Develop priorities, and assigns tasks and projects; evaluates performance and resolves workload and technical issues; assures that appropriate services are provided, and goals are defined and achieved.
  • Develops solutions to address coordination and integration of technologies, and assure that operational performance, scalability, capacity and security is aligned with current and future business needs.
  • Provides senior-level support for IT applications users (Business Units); defines problems, identifies and isolates errors, and implements technical solutions to solve problems.
  • Manages and enforces all aspects of system security and confidentiality of records and information; monitors applications and identifies security issues and violations.
  • Manages the creation and maintenance of technical documentation for all assigned applications.
  • Manages long range technology planning; evaluates current operations and future requirements; researches technology options and IT integration issues, and develops solutions.
  • Demonstrates courteous and cooperative behaviour when interacting with stakeholders, clients, visitors, and staff; acts in a manner that promotes a harmonious and effective workplace environment
  • Enthusiastically promotes the Superintendent’s goals and priorities in compliance with all policies and procedures.
  • Maintains absolute confidentiality of work-related issues, records and ADGM information.
  • At times may be required to work outside normal business hours and work extended hours to accomplish requirements of the position.
  • Responsible for gathering a proper business requirements for solution evaluations.
  • Evaluate and recommend the right applications towards IT Management by thorough study and analysis to ensure all the must have business needs are met.
  • Responsible for project and annual budget (CAPEX & OPEX) preparation and expenditure for the associated portfolio. 
  • Ownership of applications integrations while maintaining the confidentiality and integrity of organization data and information.
  • Ensure there is the necessary monitoring and reporting in place to proactively pre-empt application related issues to minimise the impact to the business.
  • Perform trend analysis on recurring problems (technical, people, process or other), and taking responsibility for implementing innovative solutions.
  • Establish a robust and effective support framework for the suite of products to ensure that the support provided to the end users is fit for purpose and reflects any changes in technology. 
  • Work closely with the Audit community to report on Audit related support matters, manage expectations on Applications & change Delivery.
  • Provide accurate business oversight to reporting Manager to ensure that the business continues to invest in outcomes that deliver real benefits to all stakeholders
  • Foster and embed a culture of ownership and responsibility within IT Team.
  • Provide regular Management updates on key metrics of the department's performance
  • She/he will manage onshore and offshore professionals responsible for all developments and operations and maintenance of Enterprise applications.
  • Develop and own the enterprise information model, data dictionary, and data naming standards
  • Responsible for all agreed Applications SLAs and OLA with Business.
  • Provide all the root causes of critical and high level incidents and problems within agreed timeline.
  • Coordination with service desk to ensure workaround and permanent fix are available and deployed for business applications.
  • Adherence to organization and IT policies and procedures.
  • Identify improvement initiatives that would increase the performance of database systems, for instance performance tuning of database systems for query and data loading performance, data partitioning, indexing…
  • Lead/ Participate in reviewing the underlying technology, tools, and processes necessary for data-warehousing, data integration, and data analysis
  • Deliver additional tasks that may be delegated or assigned from ADGM IT Management


  • 9+ years’ experience in Applications development role and 3+ years’ experience in senior IT professional roles.
  • Bachelors in Computer sciences or equivalent.
  • Ability to demonstrate strong understanding of business needs – ensuring that IT solutions align with organisational strategy and requirements.
  • Experience of enterprise information management concepts, techniques and technologies.
  • Experienced in end-to-end project delivery including requirements elicitation, gathering and re-engineering, documentation at all levels of SDLC, review of the test cases, conducting user acceptance testing and user trainings.
  •  Exposure to Enterprise applications integrations through customized and standard APIs and application adapters.
  • Experience with ERP.
  • Experience with Content Management System.
  • Experience with Web portals i.e. internet, intranet.
  • Experience with Data Visualization and Data Warehousing.
  • Experience with automation and digitization.
  • Experience with CRM.
  • Experience with various methods of integrations.
  • SOA understanding.
  • ECM/DMS expertise.
  • Ability to build strong relationships with stakeholders across the organisations supported
  • Experience in Project Management.
  • Strong understanding of Procurement cycle.
  • Strong understanding of Budget cycle.
  • Fluent in Business English


  • Related IT Certifications
  • Previous experience in the UAE
  • Proficient in Arabic or other language(s)
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