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Relationship Manager- NRI Banking

Standard Chartered Bank Abu Dhabi, United Arab Emirates
Posted 1 day ago Permanent Competitive
Relationship Manager- NRI Banking
The Role Responsibilities
  • The person would be responsible to Acquire & Manage affluent NRI clients for SCB India through various sourcing channels including self-sourcing.
  • Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow up with India RMs to assist the client on their banking needs).
  • Provide professional client service to achieve a high percentage of client satisfaction and retention. Serve as the one-point contact to the High-Net-Worth clients of the Bank.
  • Source affluent NTB NRI clients for SCB India through various sourcing channels including self-sourcing
  • Engage with NTB Non-Resident Affluent Indian clients through referrals from existing SCB UAE NRI clients to acquire NTB clients for SCB India.
  • Tele- calling on the given UAE client base (Priority / Premium / Personal) to cross-sell SCB India Account Proposition.
  • Conversion on Digital Leads as and when assigned on monthly basis.
  • Acquiring and Qualifying NTB clients to bank's segment thresholds (Priority - Rs 30 lakhs, Premium - Rs 15 lakhs & Personal - Rs 3 lakhs).
  • Ensure bank charges / terms and conditions are clearly communicated to all NTB clients at the time of sourcing
  • Activate NTB clients, set up and guide clients on remote channel usage i.e., Online Banking, Mobile Banking, Debit Card Activation through Client Centre.
  • Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow up with India RMs to assist the client on their banking needs).
  • Engage with sourced clients for segment qualification across corridors by focussing on cross sell opportunity by engaging with SCB India RM.
  • Provide professional client service to achieve a high percentage of client satisfaction and retention. Serve as the one-point contact to the High Net Worth clients of the Bank
  • Meet the client in person and understand the client needs.
  • Acquire clients through anchor products (Accounts and Deposits)
  • Generate new business to achieve defined targets in terms of no. of clients, FUM and revenue for the segment
  • Follow Daily Sales Plan and Contact Ratios to acquire prospective clients through referrals.
  • Ensure coverage of client base in accordance with the approved contact plans.
  • Maintain complete and detailed knowledge of all the assigned products.
  • Have complete knowledge of the client base in terms of the profile, demographics & psychographics, and assets in the Bank.
  • Coordinate client events for the unit along with the product team.
  • Maintain accurate and up to date activity records in daily sales log or CEMs
Strategy
  • Acquire Affluent NRI clients for SCB India through various sourcing channels which includes Business development activities, references through ETB clients, Tele-calling on the leads uploaded on CEMS and self-sourcing .
  • Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow up with India RMs to assist the client on their banking needs).
Business
  • Source affluent NTB NRI clients for SCB India through various sourcing channels including self-sourcing
  • Engage with NTB Non-Resident Affluent Indian clients through referrals from existing SCB UAE NRI clients to acquire NTB clients for SCB India.
  • Tele- calling on the given UAE client base (Priority / Premium / Personal) to cross-sell SCB India Account Proposition.
  • Conversion on Digital Leads as and when assigned on monthly basis.
  • Acquiring and Qualifying NTB clients to bank's segment thresholds (Priority - Rs 30 lakhs, Premium - Rs 15 lakhs & Personal - Rs 3 lakhs).
  • Ensure bank charges / terms and conditions are clearly communicated to all NTB clients at the time of sourcing
  • Activate NTB clients, set up and guide clients on remote channel usage i.e., Online Banking, Mobile Banking, Debit Card Activation through Client Centre.
  • Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow up with India RMs to assist the client on their banking needs).
  • Engage with sourced clients for segment qualification across corridors by focussing on cross sell opportunity by engaging with SCB India RM.
  • Provide professional client service to achieve a high percentage of client satisfaction and retention. Serve as the one-point contact to the High-Net-Worth clients of the Bank
  • Meet the client in person and understand the client needs.
  • Acquire clients through anchor products (Accounts and Deposits)
  • Generate new business to achieve defined targets in terms of no. of clients, FUM and revenue for the segment
  • Follow Daily Sales Plan and Contact Ratios to acquire prospective clients through referrals.
  • Ensure coverage of client base in accordance with the approved contact plans.
  • Maintain complete and detailed knowledge of all the assigned products.
  • Have complete knowledge of the client base in terms of the profile, demographics & psychographics, and assets in the Bank.
  • Coordinate client events for the unit along with the product team.
  • Maintain accurate and up to date activity records in daily sales log or CEMs
Processes
  • Timely dispatch of all original documents including AOFs and Service request forms to SCB India post processing of the request within the agreed timelines (10 days) as well as purging of all clients related data post account opening.
  • Ensure account opening TAT is adhered to. (Ideal TAT is 3 days)
  • Ensure error free application and documentation. All documents provided by the client for completion of the account opening or customer instruction/service forms should be duly checked prior to submission. Ensure status of all leads /referrals received pertaining to SCB UAE ETB clients for opening NRI accounts with SCB India are updated on CEMS on a timely basis.
  • Ensure that the sales process prescribed by the bank is fully adhered to.
  • To ensure that no client application is misplaced and all AOFs and client documentation is kept in safe custody. Liaise with dedicated service team/India Ops on all customer service requirements and ensure that all individual client queries are dealt with promptly.
Risk Management
  • Ensure compliance with the bank policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer.
  • Ensure adherence to the overall risk management framework of the bank including operational risk and sale governance framework. Ensure knowledge of all policies and procedures in relation to AML/CDD guidelines. Ensure "Customer Due Diligence" requirements as prescribed by the bank are duly adhered to.
Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • Priority Banking Team, SCB, UAE
  • NRI Unit- SCB UAE
  • NR Segment Team, SCB India
  • NRI Client Service Manager, SCB India
  • NRI RM, SCB India
  • Operational Risk Team, SCB UAE
  • Client Onboarding Team, SCB India
  • Sky Team- SCB India
Our Ideal Candidate
  • 5 years plus related experience in Retail Banking acquiring affluent clients and managing their portfolio in Abu Dhabi
Role Specific Competencies
  • Excel Skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Job ID  2300000745
ABOUT COMPANY
London, United Kingdom
85000 Employees Corporate Banking
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our ...
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