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Unit Coordinator - Cover Card (Outsource)

ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates
Posted 2 days ago Permanent Competitive
Unit Coordinator - Cover Card (Outsource)
Job Description

Role: Unit Coordinator
Location: Dubai

Role Purpose:

Assisting front end sales unit to submit error free applications and ensure maximum disbursals of cards.

Key Accountabilities of the role

  • Daily applications received from front end sales for prescreening and receiving MIS is prepared and shared with sales management.
  • Discuss discrepant cases with sales unit to submit error free applications.
  • Customer call back performed for verification of applications/documents details never required.
  • Coordination with sales offices/OPS/CIU units for daily scanning/originality.
  • Scanning and photocopy of applications performed whenever required.
  • Daily forwarding MIS prepared and shared with sales management.
  • Data entries of applications are performed and resolve upfront declines by coordinating with BDMs.
  • Consolidation MI for entire UAE is sent to OPS/CIU for data entry purpose.
  • Review last working day CIU declined/pending files.
  • Arrange resolutions for the cases.
  • Daily coordination with sales for CPV pending cases.
  • Coordination with CIU for any urgent cases to ensure error free applications processed.
  • Reinstate MIS for card unit prepared and shared with the sale management.
  • Scanning reinstates applications and compiling the same for all emirates and sent to the scanning unit/CIU.
  • Ensuring the documents handed over to scanning team with hands-off as per the process.
  • Check image clarity, accuracy of indexed fields and completeness of scanned files before upload.
  • Practice quality control measures to avoid miss-outs of upload and handover.
  • Process and upload the Murabaha Contracts on FInnone system.
  • Prepare daily report for the number of documents scanned and making the MI for the same.
  • Last working day reinstates are tracked daily for No Updates/In process, by coordinating with CIU and ensure these cases are resolved.
  • Contract receiving and final contract closing MIS are prepared, by coordinating with all support staff, and shared with sales management.
  • End to end process for stage 2 cases are tracked for OPS processing.
  • Coordination with OPS for entire UAE WIP cases and resolves the discrepancies and ensure all cases are disbursed.
  • Coordination with UAE cards team and send the final closing MIS for business management review.
  • Tracking of physical applications and archival of the same BDM wise.
  • Retrieval of physical applications whenever required, and records are maintained accordingly.
  • Error MIS is prepared and shared with sales management.
  • Prepare the submitted case MI tracker.
  • Prepare pending and decline MIS, on coordination with CIU to get the PP IDs of last working day submissions, daily.
  • 100% review of pending and declined files with respective BDMs for reprocessing error free applications.
  • Coordination with OPS for entire UAE WIP cases and resolves the discrepancies and ensure all cases are disbursed.
  • Coordination with UAE cards team and send the final closing MIS for business management review.
  • Tracking of physical applications and archival of the same BDM wise.
  • Retrieval of physical applications whenever required, and records are maintained accordingly.
  • Error MIS is prepared and shared with sales management.
  • Prepare the submitted case MI tracker.
  • Prepare pending and decline MIS, on coordination with CIU to get the PP IDs of last working day submissions, daily.
  • 100% review of pending and declined files with respective BDMs for reprocessing error free applications.
  • Maintain and dispose the permanent decline cases as per the defined process.

Specialist Skills / Technical Knowledge Required for this role:

  • Knowledge of MS Office, Excel
  • Knowledge of Flex, CMS, Prime, Synergy and File net capture.
  • Ability to work under pressure and stringent deadlines
  • Team player
Job ID  300002195476535
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