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Associate Director, Client Strategy & Engagement

Standard Chartered Bank
Dubai, United Arab Emirates
Posted about 15 hours ago Permanent Competitive
Associate Director, Client Strategy & Engagement
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
Summary
  • The Client Strategy & Engagement team was formed in Jan 2021, within the newly formed CCIB Business Development unit, jointly reporting into Client Coverage and DCDA.
  • The team covers 4 verticals:
    • Client Tiering and Value Proposition
    • Client Portfolio Management
    • Sector Development
    • Client Engagement and Experience
  • The Associate Director will be primarily responsible to support the Client Portfolio Management vertical, providing on-the-ground support for London, focussing on:
    • Redefining our client onboarding and offboarding strategy and guidelines,
    • Executing series of projects focussed on improving profitability of our client base
    • Implementing process and systems/ tools to manage regular tracking of client level profitability
  • The Associate Director will also be involved in projects and initiatives across the other 3 verticals based on project pipeline and delivery timelines
Core Responsibilities
  • Drive strategy definition and planning for Proposition and Experience initiatives. For example:
    • Identify ways to efficiently allocate Bank resources across CCIB client segments
    • Identify improvements in the way we gather and use client insights
  • Independently execute the team's strategic priorities across the Bank. For example:
    • Align CCIB behind a single CCIB client segmentation, tiering and value proposition
    • Deliver Client Onboarding and Offboarding strategy with a profitability lens
    • Drive tangible improvements to the execution and delivery of our proposition
    • Own and drive a portfolio of strategic partnerships within Client Coverage
    • Support Frontline teams to execute growth initiatives for key clients
  • Support wider team on data analysis and presentations
    • Produce materials suitable for CCIB Management Team
Desired Profile
  • Ideally experience in a strategic commercial role (i.e. Client Coverage) or strategy consulting (e.g BCG, McKinsey, Bain, Oliver Wyman, In-House)
  • Track-record of driving demonstrable commercial change within current/previous role or team
  • 3-6 years of relevant work experience in an analytical role, preferably in financial services sector
Required Skillset (Must Have)
  • Strong problem-solving skills
    • Ability to frame and assess ambiguous/complex problems (such as client segmentation and value proposition) in simple, understandable terms
    • Ability to communicate complex ideas effectively, both verbally and in writing
  • Strong stakeholder engagement skills
    • Ability to work independently and pro-actively to drive results across the Bank
    • Ability to work effectively with people at all levels in an organisation (incl. Management)
    • Ability to work collaboratively in a team environment
  • Ability write concise, clear presentation slides and independently assess large datasets
Required Skillset (Nice to Have)
  • Knowledge of CCIB business verticals (Products, Clients Segments)
  • Knowledge of CCIB systems and operational processes
  • Background / experience in large-scale project management (PMO)
Required Systems
  • Powerpoint (Advanced)
  • Excel (Advanced)


Our Ideal Candidate
  • Degree holder preferred
  • Located in London
  • Business level English with strong written / verbal communication skills


Visit our careers website www.sc.com/careers
Job ID  2200009021
ABOUT COMPANY
London, United Kingdom
85000 Employees Corporate Banking
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our ...
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