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Care Centre Agent - Romanian Team

Allianz Dubai, United Arab Emirates
Posted 14 days ago Permanent Competitive
Care Centre Agent - Romanian Team
Main Tasks
• Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
• Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
• Answers inbound calls as well as assist customers/providers who have specific inquiries.
• Builds customer's interest in the services and products offered by the company.
• Provides personalized customer service of the highest level.
• Updates the existing database with changes and the status of each existing/prospective customer/member.
• Documents details of telephone conversation and actions taken.
• Corresponds with Care Centre - Team Leader and Care Centre - Manager and keep an open channel of communication.
• Maintains records and close-loop each call by completing the clerical duties, as well as liaising with other departments.
• Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.47105 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
• Romanian language full proficiency (speaking and writing)
• Bachelors Degree ; Medical background preferred.
• 2+years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus .
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Job ID  47105
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