Discover your dream Career
For Recruiters

Customer Success and CRM Analyst (Automotive Industry)

XA Group Dubai, United Arab Emirates
Posted 11 days ago Permanent Competitive
Customer Success and CRM Analyst (Automotive Industry)
This role is crucial for the seamless integration of CRM optimization and customer success, ensuring that our marketing strategies are data-driven, and our customers are well-supported and satisfied. If you are a strategic thinker with a passion for both technical CRM management and customer relationship management, we would love to hear from you.

Responsibilities:
    • Design, test, launch, and optimize marketing campaigns and workflows, including email marketing, lead generation, customer retention/satisfaction, and loyalty programs.
    • Use CRM systems and tools such as Zoho, Mailchimp, HubSpot, and Salesforce to track and measure campaign results.
    • Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.
    • Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.
    • Assist customers in effectively using CRM tools and executing marketing campaigns.
    • Collect, process, and report on customer data from the CRM system and other sources.
    • Use Excel, Tableau, and Power BI to extract, manipulate, and visualize data, generating insights and recommendations for marketing campaigns and customer segments.
    • Help customers understand their data to improve their marketing strategies.
    • Implement B2B marketing campaigns, preferably in the automotive services, claims, and repair domain.
    • Support customers in promoting SaaS solutions effectively.
    • Monitor and manage customer databases and CRM systems.
    • Collaborate with internal teams and customer teams to integrate business processes into the CRM.
    • Recommend enhancements to the CRM system and customer interaction processes to improve engagement and satisfaction.
    • Demonstrate leadership in managing and motivating teams.
    • Handle conflicts within the team or with other departments effectively.
    • Conduct performance evaluations and provide feedback to team members.
    • Develop and maintain reports on marketing and sales metrics.
    • Analyse customer data to understand behaviours and trends, providing actionable insights.

Qualifications and Requirements:
    • Bachelor's degree or higher in Business Management/Economics or Computer Science/Information Systems.
    • Hands-on experience with CRM systems and tools such as Zoho, Mailchimp, HubSpot, and Salesforce.
    • Proficient in using Excel, Tableau, and Power BI for data analysis and visualization.
    • High proficiency in English Communication

Preferred Experience:
    • 8 years' Experience in the automotive services, claims, and repair domain.
    • 3 Plus years' Experience with B2B marketing campaigns and promoting SaaS solutions.
Job ID  ri1bwyq701UM
More Jobs From XA Group
Video Content Creator
XA Group
Dubai, United Arab Emirates
17 days ago Full time Competitive
Product Manager (Insurance Solutions)
XA Group
Dubai, United Arab Emirates
1 day ago Full time Competitive
Accounts Receivable Accountant
XA Group
Dubai, United Arab Emirates
2 days ago Full time Competitive
Business Development Manager
XA Group
Dubai, United Arab Emirates
3 days ago Full time Competitive
Solutions Architect
XA Group
Dubai, United Arab Emirates
11 days ago Full time Competitive
AI Product Manager
XA Group
Dubai, United Arab Emirates
1 month ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This
capital.com
Marketing Manager - Dubai
capital.com
Dubai, United Arab Emirates
Bitvavo
CRM Specialist
Bitvavo
Amsterdam, Netherlands
Franklin Templeton
Business Development Manager - Retail
Franklin Templeton
Dubai, United Arab Emirates