Employee Relations Specialist, UAE Employee Relations Specialist, UAE …

Standard Chartered Bank
in Dubai, United Arab Emirates
Permanent, Full time
Last application, 01 Dec 21
Competitive
Standard Chartered Bank
in Dubai, United Arab Emirates
Permanent, Full time
Last application, 01 Dec 21
Competitive
Standard Chartered Bank
Employee Relations Specialist, UAE
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

PURPOSE:
Provision of ER governance in order to facilitate positive employment relationships which reflect the Bank's values and support behaviors which are Here for Good and consistent with the Code of Conduct.
  • To work closely with HR business partners and HR legal to up-skill line managers in effectively dealing with ER related matters.
  • To work closely with HR Business partners to deal with ER related issues and directly managing specific cases as agreed with Head of ER.
  • To develop and maintain key internal relationships with stakeholders.
  • End to End management ER cases.
RESPONSIBILITIES:
  1. End to End Case Management of Grievance Cases
  • Work with the HRBP, business and country/regional ER Head to agree the Grievance representative/s to investigate and hear the Grievance.
  • Make arrangements for Grievance Hearing including issuing hearing invite/statement of complaint.
  • Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
  • Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
  • Update ER systems at the initiation and conclusion of Grievance.
  • Update relevant stakeholders with key findings including any disciplinary actions recommended.
  1. End to End Case Management of Complex Disciplinary Cases
  • Level of Involvement and support with the Investigations phase based on case nature and complexity.
  • Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
  • Make arrangements for the Disciplinary Hearing including issuing hearing invite/statement of disciplinary case and provision of evidence.
  • Conduct of the Disciplinary hearing through supporting the hearing manager as required.
  • Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank.
  • Update relevant stakeholders with key findings and any relevant information, including any recommendations.
  • Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
  • Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential impact on year end review.
  1. Effectively manage key stakeholder relationships.
  • Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
  • Build internal networks with HRBPs and business stakeholders where required.
  • Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
  • Collaborate with Labour Ministries re development and application of government policy.
  1. Managing employee-related risk across the region
  • Provide commentary re ER data and escalate country ER risks based on trends or any new findings/issues.
  • Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
  • Create and implement suitable actions to mitigate identified risks
  • Work with HR Legal and external counsel re data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.
  1. Support Education and Training of HR and Line Managers
Key Stakeholders
Internal
  • Country/Business Management Groups
  • Global ER team
  • Country HRBPs/ Country Head of HR
  • HR Legal and Compliance
  • Country Financial Crime Risk and SIS
  • Country PRB (Performance, Reward and Benefits)
External
  • Legal firms
  • Labour Ministries
  • ER Forums
COMPETENCIES (KNOWLEDGE AND SKILLS): :
  • Qualified Employement lawyer or ER specialist
  • Demonstrate record of experience within a matrix organization, across a range of ER activities
  • Skilled employee relations professional with experience particularly in relation to working with ministry of labour
  • Ability to manage conflicting and demanding internal and external stakeholders at all level
  • Excellent interpersonal and communication skills (both written and verbal)
  • Arabic speaker preferred
Essential
  • Role model and champion the Bank's values and behaviors
  • ER specialist and experience.
  • Proven track record and in depth experience of ER investigations and case management.
  • Strong understanding of the local legislative and regulatory landscape
  • Effective networker and organizational influencer
  • Commercially astute
  • Strong collaboration
  • Ability to clearly and accurately analyze, interpret and communicate relevant and complex information
  • Good coaching, networking, influencing & negotiating skills.
  • Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
  • Ability to develop & gain credibility within the organization in respect of ER expertise.
Desirable
  • Experience in an international professional services/ banking environment.
  • Proven experience in working in a complex matrix, with demanding and fast paced client groups.
  • Experience of ER product & policy development.

Qualifications:
  • Academic or Professional Education/Qualifications: Professional Qualification in Business Management / Human Resources
  • Licences and Certifications/accreditations: Desirable - Professional certifications in HR
  • Languages: English & Arabic
  • General IT/MS Office skills (i.e. Word, Excel, etc.).

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
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