Remittance Clerk

A. POSITION PURPOSE:

To accurately perform all remittance transactions and other service transactions for the customers.

B. ESSENTIAL FUNCTIONS AND BASIC DUTIES:
• Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank).
• Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
• Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse.
• Resolve customer complaints, independently, wherever possible
• Read, understand, and comply with all announcements from the Head Office or Admin Office.
• Forward technical support requests to the Admin Office.
• Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.
• Answer telephone calls and provide transfer rates/information as required.
• Identify and cultivate potential customer relationships and business opportunities.
• Provide necessary information to Head Office, Administration office or various company departments.
• Promote and cross-sell new products and services to customers.
• Communicate training needs to the Branch Manager and participate in training programs.
• Perform adhoc assignments as delegated by immediate supervisors.

C.WHAT WE ARE LOOKING FOR:
• Bachelor's Degree holder.
• Minimum two years of experience in cash handling and customer service
• Excellent English communication skills
• Ability to work flexible shifts and at various locations across the UAE
• Capability to work effectively under pressure.