Service Desk Relationship Manager - Commercial Banking (UAE Nationals Preferred)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you'll do

The overall objective is resolving issues with clients' portfolios to enhance complete satisfaction.

• Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
• Working closely with Product specialists and subject matter experts across the bank to structure customized solutions that meet clients' unique needs
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Identifying and pursuing new clients aligned with Citi Commercial Bank's value proposition
• Ensuring deals are structured to balance risk and reward, so teams' incentives align with acting in the clients' interests
• Actively protects Citi's assets and reputation by being the first line of defence from credit risk management perspective
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time

What we'll need from you

• 2-5 years relevant experience
• Good understanding and knowledge of commercial banking products and process
• Demonstrates intermediate knowledge of credit skills and Early Warning Detection
• Demonstrates intermediate understanding of accounting principles, financial modeling and financial statement analysis
• Maintains contact with key stakeholders to proactively seek input as appropriate
• Able to anticipate client requests/needs and resolves queries in a timely manner, leveraging internal resources
• Must have a sharp business development focus and demonstrative innovative approaches
• Demonstrates professionalism by being reliable, actively contributing in meetings, asking questions and challenging ideas

By joining Citi Dubai, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:
Commercial and Business Sales

Job Family:
Relationship Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting