Discover your dream Career
For Recruiters

Call Center Agent - Temp Contract

ADIB - Abu Dhabi Islamic Bank Julfa, United Arab Emirates
Posted 2 days ago Permanent Competitive
Call Center Agent - Temp Contract
Job Description

Role: Call Center Agent - Temp Contract (3 months)

Location: RAK

Role Purpose:
  • To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role:
  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Explain products or services and prices and answer all the customers questions.
  • Polite and courteous when dealing with customers all the time.
  • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format,
  • Keep customer documents secured and filed accordingly
  • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
  • Proactively cross sell and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately, via the proper channels
  • Adherence to all ADIB policies.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
  • Communication skills, bilingual language (Arabic/English)
  • Sales Skills
  • Customer Resolution Skills
Job ID  300002192713711
More Jobs From ADIB - Abu Dhabi Islamic Bank
ADIB - Abu Dhabi Islamic Bank
Call Center Agent
ADIB - Abu Dhabi Islamic Bank
Julfa, United Arab Emirates
1 month ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Call Center Agent
ADIB - Abu Dhabi Islamic Bank
Abu Dhabi, United Arab Emirates
8 days ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Client Service Specialist
ADIB - Abu Dhabi Islamic Bank
Julfa, United Arab Emirates
7 days ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Client Service Specialist
ADIB - Abu Dhabi Islamic Bank
Julfa, United Arab Emirates
9 days ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Client Service Specialist
ADIB - Abu Dhabi Islamic Bank
Julfa, United Arab Emirates
7 days ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Team Leader - Chat & Online Customer Support
ADIB - Abu Dhabi Islamic Bank
Julfa, United Arab Emirates
11 days ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Business Process Reviewer
ADIB - Abu Dhabi Islamic Bank
Julfa, United Arab Emirates
3 days ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Relationship Manager - Priority Banking
ADIB - Abu Dhabi Islamic Bank
Dubai, United Arab Emirates
2 months ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Relationship Manager-Business Banking(Outsource)
ADIB - Abu Dhabi Islamic Bank
Dubai, United Arab Emirates
2 months ago Full time Competitive
ADIB - Abu Dhabi Islamic Bank
Portfolio Relationship Manager
ADIB - Abu Dhabi Islamic Bank
Abu Dhabi, United Arab Emirates
17 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This
ADIB - Abu Dhabi Islamic Bank
Call Center Agent
ADIB - Abu Dhabi Islamic Bank
Julfa, United Arab Emirates
ADIB - Abu Dhabi Islamic Bank
Call Center Agent
ADIB - Abu Dhabi Islamic Bank
Abu Dhabi, United Arab Emirates
Insurance Sales Agent, Inbound Call Center *UNLICENSED APPLICANTS*
The Hartford Financial Services Group, Inc.
New York, USA
Insurance Sales Agent, Inbound Call Center *LICENSED APPLICANTS*
The Hartford Financial Services Group, Inc.
New York, USA