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Job Overview
Role Overview

This is a critical role in transforming FICC Operations by enhancing efficiency, fortifying the control environment, and driving sustainable growth. You will be responsible for developing and implementing strategies that streamline processes, embed robust and scalable controls, and leverage innovative technologies to achieve operational excellence and resilience.

What you'll do

• Lead the development and execution of strategies for operational agility, manual process uplift, and the implementation of scalable control frameworks across FICC Operations.
• Identify and analyse current operational inefficiencies and manual processes, proposing and implementing automation solutions (e.g., AI, low-code platforms) to drive significant efficiency gains.
• Oversee the implementation and effectiveness of risk and control frameworks (e.g., MCA), ensuring compliance and reducing deficiencies.
• Champion the adoption of new technologies and innovative practices within the team and across FICC Operations, driving the embedding of AI use cases and increasing AI tool usage.
• Drive operational improvement and control implementation, fostering a culture of continuous learning, depth of knowledge, and high performance.
• Collaborate closely with internal teams, external partners, and senior leadership to align operational strategies with business objectives, manage vendor relationships, and ensure effective communication.
• Define, track, and report on key metrics related to operational efficiency, control effectiveness, and risk reduction, ensuring data-driven decisions and transparent value proposition.

What we need from you

• Advanced proficiency and substantial experience
• Proven track record in leading and delivering complex operational transformation projects.
• Experience with control design, implementation, and effectiveness evaluation (e.g., MCA controls).
• Demonstrated experience with automation technologies, including AI, RPA, or low-code development.
• Understanding of financial products, markets, and regulatory requirements desirable.
• Ability to develop long-term strategies and translate them into actionable plans.
• Exceptional analytical and critical thinking skills to identify root causes and implement effective solutions.
• Proven leadership capabilities with the ability to inspire, motivate, and manage diverse teams. Strong influencing skills to drive change across organizational boundaries.
• Excellent verbal and written communication skills, capable of presenting complex information clearly and concisely to senior management and diverse stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and complex projects simultaneously.
• Familiarity with operational technologies, data analytics tools, and relevant industry software (e.g., ServiceNow, AI platforms).
• Experience in leading organizational change and fostering adoption of new processes and technologies.
• Consistently demonstrates clear and concise written and verbal communication skills

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:
Operations - Transaction Services ------------------------------------------------------
Job Family:
Securities and Derivatives Processing ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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