Your New RoleAs a Level 2 IT Support Engineer, you will be the face of IT support, providing exceptional customer service while resolving a broad range of desktop, laptop, Microsoft 365, and end-user computing issues. You will work closely with infrastructure and networking teams, escalating more complex incidents where required and contributing to a seamless support experience for internal stakeholders.
Key responsibilities include:
- Providing Level 2 technical support across the business.
- Acting as the primary point of contact for end-user support requests.
- Troubleshooting hardware, software, operating system, and Microsoft 365 issues.
- Supporting Windows 11 environments and associated applications.
- Providing support across Outlook, Teams, OneDrive, and other Microsoft 365 services.
- Assisting with Microsoft Copilot support and user enablement.
- Supporting endpoint security technologies, including SentinelOne.
- Managing user accounts, permissions, and access requests.
- Performing workstation builds, deployments, upgrades, and hardware replacements.
- Escalating infrastructure, networking, and complex technical issues to Level 3 teams.
- Maintaining accurate ticket documentation and ensuring timely incident resolution.
- Delivering a high level of stakeholder engagement and customer service.
- Proven experience in a Level 2 Desktop Support, Service Desk, or End User Computing role.
- Strong experience supporting Windows 11 environments.
- Hands-on experience with Microsoft 365 technologies.
- Exposure to Microsoft Copilot and modern workplace technologies.
- Experience supporting endpoint security solutions, ideally SentinelOne.
- Knowledge of Active Directory, user administration, and access management.
- Experience working within an ITIL or structured service management environment.
- Strong troubleshooting and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Exposure to server administration, infrastructure support, or networking fundamentals will be highly regarded.
- Competitive daily rate.
- Initial 3-month contract with strong potential for extension.
- Opportunity to work within a collaborative and fast-paced technology environment.
- Exposure to modern workplace technologies including Microsoft 365 and Copilot.
- Supportive team culture with opportunities to broaden your infrastructure and support experience.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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